If your product is damaged then please take photos and send them to us on firstname.lastname@example.org. We will then ask if you would like a refund or another sent. We are not responsible for any damages to boxes, cases or other packaging. This is the carriers responsibility to handle them with care, we have no control over this.
If you order has taken longer than 45 working days from dispatch then please contact us and we will look into it for you. We offer a Money Back Guarantee or will ave your order resent. You can read more about our Money Back Guarantee.